Refund Policy

Try before you buy

Kastvio offers a free trial so you can test stream quality, channel availability and device compatibility on your own equipment and your own connection before you spend anything. We would much rather you use it than pay for something that turns out not to suit you.

All sales are final once activated

Because a subscription is delivered instantly as working login credentials, a purchase cannot be returned once those credentials have been issued. Access has already been given at that point.

For this reason all subscription purchases are non-refundable after activation.

Exceptions we do honour

Duplicate payment. If you were charged twice for the same subscription, we refund the duplicate in full.

Non-delivery. If you paid and never received working credentials, and we are unable to get them to you, we refund in full.

Charged after cancellation. If you were billed for a term you had already cancelled, we refund it.

Problems that are not refundable

An internet connection too slow to sustain the stream; a device or player app you chose not to use; buffering caused by your local network; a change of mind after activation; or an account suspended for breaching our Terms.

If something is not working, contact us first. Most problems are configuration issues we can solve in a few minutes, and we would rather fix it than leave you stuck.

How to request a refund

Send us a message through the contact form within 7 days of the charge, including the email address used at checkout, the date and amount, and what went wrong.

We review every request individually and reply with a decision. Approved refunds are returned to the original payment method; how long it takes to appear depends on your bank or processor.

Chargebacks

Please talk to us before opening a dispute with your bank. A chargeback filed without contacting us first will result in the account being closed, and it takes far longer to resolve than a message to our support team.