Terms & Conditions

1. Agreement to these terms

By subscribing to Kastvio, creating an account or using any part of our service, you agree to these Terms. If you do not agree with them, do not use the service.

We may update these Terms as the service changes or as the law requires. The version published on this page is always the one in force, and the date at the top tells you when it last changed. Continuing to use Kastvio after a change means you accept the updated Terms.

2. Who may subscribe

You must be at least 18 years old, or the age of majority where you live, to purchase a Kastvio subscription. By subscribing you confirm that you meet this requirement and that the information you give us is accurate.

If you set up Kastvio on a device used by children in your household, you are responsible for supervising what they watch. Parental controls are available in most player apps.

3. What Kastvio provides

Kastvio provides access to a streaming service delivered over the internet. When your subscription is active we supply login credentials that work with compatible third-party player applications.

We do not sell hardware, we do not provide internet access, and we are not a broadcaster. What we provide is access to a service, for the duration you paid for, on the number of devices your plan allows.

4. Your account and credentials

Your credentials are personal to you. Keep them private. You are responsible for everything that happens on your account, including use by anyone you share your details with.

If credentials are shared beyond the device limit on your plan, are resold, or are used in a way that degrades the service for other subscribers, we may suspend or terminate the account without a refund. If you believe your credentials have been compromised, contact us immediately so we can reset them.

5. Acceptable use

You agree not to resell, rebroadcast, record for redistribution, or make the service publicly available; not to use it in a commercial venue without a separate agreement; not to attempt to reverse engineer, scrape or circumvent any part of it; and not to use it for anything unlawful.

We may suspend or end access immediately where we reasonably believe these rules have been broken.

6. Streaming quality and performance

Streaming quality depends on factors outside our control: your internet speed and stability, your home network, your device, your player app, and congestion on the route between you and our servers.

We work to keep performance high and we will help you troubleshoot, but we cannot guarantee a specific bitrate, resolution or uninterrupted playback at all times.

7. Devices and compatibility

Kastvio works with a wide range of devices and player applications. We publish setup guides for the most common ones, and our team will help you get started.

Player applications are made by third parties. We do not control them, we are not responsible for their behaviour or their own terms, and a change on their side may affect how you access the service.

8. Internet connection and data use

You are responsible for your own internet connection and for any data charges it incurs. Streaming video uses a significant amount of data, particularly at higher resolutions.

If your connection cannot sustain the bitrate needed, playback will buffer or drop in quality. That is a limit of the connection, not a fault in the service.

9. Simultaneous connections

Each plan allows a set number of devices to stream at the same time. You may install the service on more devices than that, but only the permitted number may play at once.

Repeatedly exceeding your limit, or patterns of use suggesting the account is shared beyond a single household, may result in suspension.

10. Payment

Prices are shown at checkout and are charged in full at the time of purchase. Subscriptions run for the term you selected and do not renew automatically unless the checkout said otherwise.

Payments are handled by third-party payment processors. We do not receive or store your full card details. Your bank or processor may apply its own fees or currency conversion.

11. Refunds

Kastvio offers a free trial precisely so you can test the service before paying. Once your subscription has been activated and credentials issued, the purchase is final.

The full terms, including the narrow exceptions we do honour, are set out in our Refund Policy.

12. Free trial

Free trials are offered at our discretion, once per household, and give access to the service for a limited period so you can test quality and compatibility on your own equipment.

We may decline or end a trial where we see signs of abuse, such as repeated sign-ups from the same household.

13. Availability, maintenance and suspension

We aim to keep the service running continuously, but it may be unavailable during maintenance, upgrades, or events outside our control, including failures at upstream providers.

Short interruptions of this kind are a normal part of any streaming service and do not entitle you to a refund. Where an outage is prolonged and caused by us, contact us and we will look at extending your subscription.

14. Third-party services and purchases

Anything you buy from a third party — a device, an app, a subscription elsewhere — is a contract between you and that seller. We are not a party to it and cannot refund it.

Links from our site to third-party resources are provided for convenience and are not endorsements.

15. Intellectual property

The Kastvio name, logo, website, written content and design are ours and are protected by copyright and trademark law. You may not copy, republish or use them without written permission.

If you believe material accessible through our service infringes your copyright, our DMCA Notice page explains how to submit a claim and how we handle it.

16. Disclaimer and limitation of liability

The service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, to the fullest extent the law allows.

To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to the service is limited to the amount you paid us in the twelve months before the claim arose. We are not liable for indirect, incidental or consequential losses.

17. Termination

You may stop using Kastvio at any time. We may suspend or terminate your access if you breach these Terms, if your payment is reversed, or if we are required to do so by law.

Termination for breach does not entitle you to a refund of the unused portion of your term.

18. Governing law

These Terms are governed by the laws of the United States and of the State of [STATE], without regard to conflict-of-law rules. Any dispute will be brought in the courts located in that state.

If any provision of these Terms is found unenforceable, the rest remains in force.

19. Contact

Questions about these Terms can be sent through our contact form and we will respond as quickly as we can.